1. Choose Your Width:
   Start by selecting the width that best fits your space from the options available. All dimensions are clearly listed on the product pages to help you make an informed choice.
2. Select Your Finish:
   Next, choose the finish option that suits your style. We offer a range of finishes, from natural to custom color options. Each finish is carefully explained on the product page, so you can easily decide.
3. Choose a Door Style (if applicable):
   For items that include door styles, you’ll have the option to select your preferred design. Simply choose the door style you like best, if this option applies to the product.
4. Have a Custom Request or Questions?
   If you have any questions or need a custom request, feel free to reach out to us! We’re happy to assist you in finding the perfect solution.
5. Proceed to Checkout:
   Once you've selected your dimensions, finish, and door style (if applicable), you’re ready to proceed to checkout.
   
   
   
   
   
   
   
   
   
   

1. Payment Methods:
   We accept all major credit cards, including Visa, MasterCard, American Express, and more. Payments are securely processed through Stripe, a trusted payment processor.
2. Secure Checkout:
   Our website uses secure encryption to protect your payment information. Stripe’s advanced security measures ensure that your transaction is safe and your personal data is kept private.
3. Proceed to Payment:
   Once you’ve reviewed your order and selected your finishes and dimensions, you can proceed to checkout. At checkout, simply enter your payment details, and your order will be processed securely.
4. Order Confirmation:
   After your payment is successful, you’ll receive an order confirmation email with your order details and estimated delivery time.
   
   
   
   
   
   
   
   

We’re happy to offer free shipping on all orders made through our website!

We ship via UPS Air Express, ensuring your order arrives quickly. Typically, delivery takes between 3-5 business days from the shipping date.

No, we do not charge VAT on orders.

For EU countries and the UK, customs duties typically apply and are around 20% of the order value. These duties can be paid online via the UPS website or at the time of delivery.

As for international orders, customs duties are the buyer’s responsibility. However, the process is straightforward—there’s no complex paperwork involved. You simply pay the duties online or at delivery, and we take care of any additional documents needed by customs. We are here to assist you throughout the process to ensure a smooth delivery.

If you have any questions or need help with customs, please feel free to contact us!

We ship worldwide via UPS Air Express to ensure fast and reliable delivery.

If you're in a hurry, we also offer a Rush Order Service, which includes a 48-hour processing time and 3-5 day delivery. This means you can receive your item in approximately 7 days, no matter where you are located.

If you have any questions or need assistance with shipping, feel free to reach out!

Once your order has shipped, you will receive a tracking number. You can use this tracking number to view detailed updates on your shipment's status.

You will also receive a confirmation email with the tracking number and a link to track your order directly.

You can return your item to our warehouse in the US or to our factory in Turkey (for EU orders).

To initiate a return, please contact us, and we will arrange a return label for you.

Please ensure that items are returned in their original condition and packaging to be eligible for a return.

If you have any questions or need assistance with the return process, don’t hesitate to reach out!

If you decide you no longer want to receive your order, you can cancel it within the first 48 hours of placing the order.

Please contact us as soon as possible within this time frame, and we’ll assist you with the cancellation process.

After 48 hours, your order may have already been processed or shipped, and cancellations may no longer be possible.

We want you to be completely satisfied with your purchase, so we offer a 30-day return and exchange policy.

If you're not happy with your item, you can return or exchange it within 30 days of receiving it, as long as it is unused and in its original condition and packaging.

Please note that return shipping costs are the buyer’s responsibility, unless the item is damaged or there was an error on our part.

All returned items must be in their original condition, with all parts, packaging, and documentation included. They must not be used, altered, or damaged.

We take great care in packaging and shipping your furniture, but in the rare event that your item arrives damaged, we’re here to help!

If your furniture arrives damaged, please contact us immediately (within 48 hours of delivery) with the following:

Once we receive this information, we’ll work quickly to resolve the issue. You may be eligible for a replacement, repair, or refund, depending on the situation.

Return shipping costs for damaged items are on us, and we will also arrange the return label for you.

If you have any further questions or need assistance, don’t hesitate to reach out—we want to make sure you’re happy with your purchase!

Custom or personalized furniture that has been made to your specific specifications

Items that have been used or are not in original condition (including damaged or altered items)

Please ensure that items are returned in their original packaging and are unused to be eligible for a return or exchange.

• Refunds are processed in the original payment method used for the purchase.
• For credit card purchases, the refund will be issued back to the same card.

Fill out the form in our Contact section on the website, and we’ll get back to you as soon as possible.

Chat with us live for immediate assistance.

Email us directly at info@stoffmobel.com, and we’ll respond promptly.