First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.

When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

We accept a variety of payments including MasterCard, Visa and American Express (AMEX).

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible. Shipping and handling costs and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times. AED 45 shipping charge will be applied for any orders below AED 600.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

Yes, as per UAE law a 5% VAT is already included in our displayed prices.

We ship to any location within UAE, shipping options and delivery time differs depending on the city and category of items purchased like Houseware or Furniture.

Same Day Delivery is available on all “Houseware items” orders placed online, subject to delivery slot availability by 12PM (UAE Time), for shipments only within Dubai. The delivery slot will be available during the checkout process.

During the Ramadan, the cut-off time for same-day delivery will be exceptionally set at 4:30pm.

Orders placed after the cut-off time (2PM) and/or on any UAE public holiday / Weekend will be deemed placed on the first UAE working day following the date on which the Order was submitted. The estimated delivery date will be displayed during the checkout process.

You can click on the link you will receive from Aramex via SMS once you place your order

You can contact our call center on (800-22632) (800 CANDB) to cancel or partial cancel an order. Your order can be canceled any time before the order has been dispatched from our warehouse. After the cancellation is complete, you will receive a credit note for the same value of the returned items. 

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You can return or exchange most unused and undamaged items within the specified return window. This includes full-price housewares (within 15 days of purchase) and full-price furniture (at the time of delivery or pickup). Sale items have different timeframes (3 days for refund on housewares, 15 days for exchange).

All returned items must be in their original condition, with all parts, packaging, and documentation included. They must not be used, altered, or damaged.

If your electrical item has a manufacturing defect under warranty, we will try to repair it. If repair is not possible, we will replace or refund the item based on the warranty terms. Items with defects (not caused by misuse) can also be returned or exchanged within the return window, with proof of purchase.

• Items returned outside the return window (15 days for full-price housewares, 3 days for sale housewares, full-price furniture at time of delivery/pickup, exchange only for sale furniture)
• Used, altered, or damaged items
• Items missing original packaging, parts, or labels
• Opened or unsealed items (unless necessary to inspect)
• Unwrapped bedding, mattresses, and bath linens
• Items damaged due to misuse, even if under warranty
• Customized/special orders
• Assembled furniture (in good condition at delivery)
• Installed, used, or altered furniture
• Interior Design Service fees

• Refunds are processed in the original payment method used for the purchase.
• For credit card purchases, the refund will be issued back to the same card.

You can contact our customer service at (800) CANDB (800-22632) or emailcustomercare@crateandbarrel.me